Refund Policy
At Ali Spare Part, we aim to ensure customer satisfaction with every purchase. If you are not completely satisfied with your product, we offer a straightforward refund and return policy. Please read the terms below carefully.
1. Eligibility for Refunds
A refund may be issued under the following conditions:
- The product was delivered damaged or defective.
- You received an incorrect product that does not match your order.
- The product is unused, in its original packaging, and returned within the specified time frame.
2. Time Frame for Refund Requests
Refund requests must be made within 7 days of receiving the product. Beyond this time frame, we may not be able to process your refund.
3. Non-Refundable Items
We cannot offer refunds on the following:
- Products that have been used, installed, or show signs of wear and tear.
- Custom-made or special-order items that are not part of our standard inventory.
- Items purchased under a clearance sale or discounted offers marked as “non-refundable.”
- Returns made after the 7-day period.
4. Process for Refunds
To initiate a refund:
- Contact Us: Reach out to us via email at contactus.alispare@gmail.com or call us at 03471881297. Provide your order details and the reason for the refund request.
- Return the Product: Return the product to our location at 7/D Dharma Wala, Dak Khana Dharma Wala, Tehsil Depalput in its original condition and packaging.
- Verification: Once we receive the returned product, we will inspect it to confirm eligibility for a refund.
5. Refund Method
Refunds will be processed through the same payment method used during purchase.
- Cash Payments: Refunds will be issued in cash at our store.
- Bank Transfers: Refunds will be transferred to the bank account provided during the refund request.
Refunds may take 5-7 business days to process after the product is verified.
6. Shipping Costs
- If the return is due to our error (e.g., incorrect or defective product), we will cover the return shipping costs.
- For other returns, the customer is responsible for shipping charges.
7. Exchanges
If you prefer, you can exchange the product instead of requesting a refund. The exchange will be subject to product availability. Contact us to arrange an exchange.
8. Contact Information
If you have any questions about our refund policy, feel free to contact us:
- Phone: 03471881297
- Email: contactus.alispare@gmail.com
- Address: 7/D Dharma Wala, Dak Khana Dharma Wala, Tehsil Depalput
We are committed to resolving any issues promptly and ensuring your satisfaction with our products. Thank you for choosing Ali Spare Part!